395bet Privacy Policy Your Information Is Secure

Effective Date: January 1, 2026

Introduction and Overview

395bet is a trusted online betting and gaming platform in Bangladesh. We place the highest importance on the privacy of our users. This Privacy Policy ("Policy") describes in detail our commitment and practices regarding the management of personal information of users of the 395bet website (https://395bet.lat).

This policy applies to all services, features, content, and technologies of 395bet. By using our platform, you are considered to have agreed to the terms of this privacy policy. If you do not agree with any term of this policy, please refrain from using our platform.

We use SSL encryption and modern security technologies to keep your information safe. Your trust in 395bet is invaluable to us, and we are always committed to earning that trust.

What Information We Collect

To provide 395bet services, we may collect the following types of information:

2.1 Personally Identifiable Information

Full name
Date of birth (for age verification purposes)
Email address
Mobile number
National ID or passport number (for identity verification)
Residential address

2.2 Financial Information

bKash, Nagad, or Rocket mobile banking number
Bank account details (for bank transfers)
Transaction history and amounts
Deposit and withdrawal records

2.3 Account and Activity Information

Username and password (stored in encrypted form)
Betting and gaming history
Account balance and bonus information
VIP tier information (Bronze, Silver, Gold, Platinum, Diamond)

2.4 Technical Information

IP address
Device type, operating system, and browser information
Login time and session details
Information collected through cookies and equivalent technologies

How We Collect Information

395bet collects user information in the following ways:

3.1 Direct Collection

When you register an account on 395bet, you voluntarily provide your personal information. Information is also collected during deposits or withdrawals, during the identity verification process, when seeking support via live chat or email, and when participating in competitions or promotions.

3.2 Automatic Collection

Some information is collected automatically when you use the 395bet platform. This includes browsing information collected through cookies, web beacons, log files, and similar tracking technologies.

3.3 Identity Verification (KYC)

For financial security and fraud prevention, 395bet follows a KYC (Know Your Customer) process in certain situations. This may require you to submit a copy of a government-issued identity document.

Purpose of Using Information

395bet uses the collected information for the following legitimate purposes:

4.1 Service Delivery and Operations

Creating, managing, and maintaining accounts
Processing deposits and withdrawals
Awarding bonuses and VIP rewards
Operating cricket betting, slots, and live casino services

4.2 Security and Fraud Prevention

Preventing unauthorized access to accounts
Detecting suspicious transactions
Following anti-money laundering (AML) guidelines
Ensuring the overall security of the platform

4.3 Customer Support

Providing support through 24/7 live chat
Resolving account-related issues
Responding to user complaints and questions

4.4 Platform Improvement

Analyzing and improving user experience
Developing new features and products
Identifying and fixing technical errors

4.5 Communication

Sending important account-related notifications
Informing users about policy changes
Information about promotional offers (with your consent)

Data Storage and Security

395bet follows the highest industry-standard security practices to protect your information. Our security framework is as follows:

5.1 Encryption

Our platform uses SSL (Secure Socket Layer) encryption technology, which keeps all information exchanged between your browser and our servers secure. Passwords are always stored in hashed form and are never kept as plain text.

5.2 Access Control

Only authorized personnel can access user information, and only for necessary tasks. All access is logged and regularly reviewed.

5.3 Security Monitoring

Our systems are monitored 24/7. Automated alert systems are in place to immediately identify any unusual activity.

5.4 Limitations of Data Protection

Although we strive to provide maximum security, data transmission over the internet is never completely secure. However, we assure you that we will take prompt action in the event of any security breach and will notify affected users without delay.

Sharing Information with Third Parties

395bet does not sell your personal information to third parties. However, information may be shared in certain circumstances:

6.1 Service Providers

Limited information may be shared with trusted third parties who assist in operating our services. This includes payment processors (bKash, Nagad, Rocket), identity verification, and technology service providers. These entities may only use the information for the specified task and are not permitted to use it for their own purposes.

6.2 Game Providers

Game providers such as Pragmatic Play, Spribe, JILI, and PG Soft may receive limited technical information to operate their games. This is always governed by a contractual confidentiality agreement.

6.3 Legal Obligations

We may be required to provide relevant information to fulfill valid court or government authority orders, subpoenas, or legal requirements.

6.4 Fraud and Abuse Prevention

Relevant information may be shared with the appropriate authorities to prevent fraud, money laundering, or other illegal activities.

Cookies and Tracking Technologies

Cookies and similar tracking technologies are used on the 395bet website. Cookies are small text files stored on your device.

7.1 Essential Cookies

These cookies are essential for the basic functioning of the platform. This includes maintaining login sessions, security verification, and payment protection. Disabling these cookies will prevent some parts of the site from working.

7.2 Functional Cookies

These cookies remember your preferences — such as language selection, display settings, and so on — and improve your experience.

7.3 Analytics Cookies

These cookies help us understand how users use the platform, which pages they spend the most time on, and where issues are occurring. This information helps us improve our services.

7.4 Cookie Control

You can control or delete cookies through your browser settings. However, please note that disabling essential cookies may cause some 395bet services to not work properly.

Data Retention Period

395bet retains your information only for as long as necessary. Retention periods are determined according to the following criteria:

8.1 Active Accounts

All information will be retained for as long as your account remains active. This helps us provide you with uninterrupted service.

8.2 After Account Closure

After your account is closed, financial records and identity verification documents may be retained for a specified period for the purposes of fulfilling legal obligations, resolving disputes, and conducting audits.

8.3 Deletion of Expired Data

At the end of the retention period or after fulfilling legal requirements, 395bet permanently deletes or anonymizes information using secure methods.

User Rights

Every user of 395bet holds the following rights regarding their personal information:

9.1 Right to Access

You have the right to receive a copy of the information we store on your account. To make this request, please contact our support team.

9.2 Right to Correction

If there is any error or inaccuracy in your information, you may request that it be corrected. Keeping your information accurate and up to date helps us serve you better.

9.3 Right to Deletion

In certain circumstances, you may request that your information be deleted. Please note that due to legal obligations, some information may not be possible to delete.

9.4 Opt Out of Marketing Communications

You may stop receiving promotional emails or notifications at any time. However, important communications related to your account will continue.

9.5 Submitting a Complaint

If you have any concern about how your information is handled, please contact us directly. We are always committed to resolving your complaint within a reasonable time.

Protection of Minors

395bet provides services only to those aged 21 or above. We do not knowingly collect information from minors.

If it comes to our attention that a user is under the age of 21, we will immediately close their account and take appropriate steps to delete all related information.

If you believe that a minor has registered on our platform, please let us know via our 24/7 live chat or by email.

Changes to the Policy

395bet may update this privacy policy from time to time. This policy may change due to service improvements, the introduction of new technology, or legal changes.

In the case of significant changes, we will:

Send a notification to your registered email address
Clearly state the date of the changes on the website
Provide a summary of the changes

If you continue using 395bet after the updated policy is published, you will be considered to have consented to the new policy. If you do not agree with the changes, the option to close your account remains open at any time.

The "Effective Date" shown at the top of this page indicates the date of the most recent update.

Contact & Complaints

If you have any questions, concerns, or complaints regarding this privacy policy, please contact us. Our dedicated team is always ready to answer all your queries.

Email: [email protected]

Live Chat: 24/7 support in Bengali — speak to us directly via the live chat on our website

After a complaint is submitted, we will contact you as soon as possible and work to resolve the issue. 395bet is always committed to protecting your trust and privacy.

Related pages: Terms & Conditions | Responsible Gaming | FAQ

395bet Privacy Policy

— Table of Contents

1 Introduction and Overview

2 What Information We Collect